What are the hours of operation?
Office hours are: Monday – Friday 8:30 a.m. – 5:30 p.m. Eastern Time You can also reach us via email at anytime.
Where is the company located?
Headquarters 1150 N.W. 163rd Drive, Miami, Florida 33169 United States
What payment methods are accepted?
All major credit cards, check, wire transfer and net 30 days (upon approval)
What documents do I need to open my account with AdvanceTec?
Bill to and ship to address and CC authorization form or method of payment
How do I return a product?
If you are returning a product due to a warranty issue, then contact your sale representative for RMA ticket and further instructions. If you are returning trying to return a product not due to a defective issue please remember that all sales are final. (see warranty and return policy)
What is the delivery time on order?
For most orders shipping and handling is about 2 weeks from receive of order (ROO). For higher quantities longer periods may be expected, please confirm with you sales representative.