FAQ Page

/FAQ Page
FAQ Page2019-01-18T17:02:40+00:00
What are the hours of operation?2016-07-21T19:40:42+00:00

Office hours are:
Monday – Friday
8:30 a.m. – 5:30 p.m.
Eastern Time
You can also reach us via email at anytime.

Where is the company located?2016-07-21T19:30:10+00:00

Headquarters
1150 N.W. 163rd Drive,
Miami, Florida 33169
United States

What payment methods are accepted?2016-07-21T19:28:35+00:00

All major credit cards, check, wire transfer and net 30 days (upon approval)

What are the terms of the warranty?2016-07-21T19:25:46+00:00

We provide a 1 year warranty on all products excluding water and physical damage. (see warranty and return policy)

How good is your warranty?2016-07-21T19:23:21+00:00
What documents do I need to open my account with AdvanceTec?2016-07-21T19:21:14+00:00

Bill to and ship to address and CC authorization form or method of payment

Who is my sales person for Mobility? Or who handles my territory?2019-01-18T17:02:44+00:00

Angel Cortes
Sales Director
305.623.3939 Ext. 107
acortes@advancetec.com
•California
•Arizona
•New Mexico
•Oklahoma
•Arkansa
•Louisiana
•Texas
•Hawaii
•Puerto Rico
•Colorado
•Nevada
•Washington
•Oregon
•Idaho
•Montana
•Wyoming
•Utah

Angel Cortes
Sales Director
305.623.3939 Ext. 107
acortes@advancetec.com
•Michigan
•Ohio
•Kentucky
•Indiana
•Illinois
•Kansas
•Missouri
•Minnesota
•Iowa
•Colorado
•Nebraska
•North Dakota
•South Dakota
•Alaska

Ismael Sanchez
Regional Sales Manager
305.623.3939 Ext. 109
isanchez@advancetec.com
•New York
•New Jersey
•Maine
•Vermont
•New Hampshire
•Massachusetts
•Rhode Island
•Conneticut
•Delaware
•West Virginia
•Virginia
•Pennsylvania

Charyna Gonzalez
Regional Sales Manager
305.623.3939 Ext. 104
cgonzalez@advancetec.com
•Tenneessee
•Mississippi
•Alabama
•Georgia
•North Carolina
•South Carolina
•Florida

International South America
305.623.3939 Ext. 107
acortes@advancetec.com

What if I receive a product defective or damaged?2016-07-21T17:02:36+00:00

Please contact one of our sale representative for RMA ticket and further instructions

How do I return a product?2016-07-21T16:55:55+00:00
  • If you are returning a product due to a warranty issue, then contact your sale representative for RMA ticket and further instructions.
  • If you are returning trying to return a product not due to a defective issue please remember that all sales are final. (see warranty and return policy)
How to Install AdvanceTec products?2016-07-21T15:30:59+00:00
  • Follow the instruction manual that are shipped with the product or download the instruction manual from our support page on the website
  • Contact one of our sales representative.
Do you do any Installation of Products?2016-07-21T15:33:00+00:00

AdvanceTec doesn’t install any of the products but there are several ways in which we can provide you with installation instructions.

  1. All product come with manual which tells step by step on how to connect or install the product.
  2. On our website you can download the manual on our support page.
  3. You can contact one of our sale rep and ask for further assistance.
How do I order a product from AdvanceTec Industries?2016-07-21T15:36:43+00:00

Please contact 1-800-881-8211 and ask to speak with a sales representative, they will help you with the ordering process.

Where can I get information on installations?2016-07-21T15:42:43+00:00

There are several ways in which we can provide you with installation instructions.

  1. All product come with manual which tells step by step on how to connect or install the product.
  2. On our website you can download the manual on our support page.
  3. You can contact one of our sale rep and ask for further assistance.
How do I cancel an order?2016-07-21T15:45:29+00:00

All orders are final. (see warranty and return policy)

What is the delivery time on order?2016-07-21T15:52:19+00:00

For most orders shipping and handling is about 2 weeks from receive of order (ROO).
For higher quantities longer periods may be expected, please confirm with you sales representative.