What are the hours of operation?
Office hours are: Monday – Friday 8:30 a.m. – 5:30 p.m. Eastern Time You can also reach us via email at anytime.
Where is the company located?
Headquarters 1150 N.W. 163rd Drive, Miami, Florida 33169 United States
What payment methods are accepted?
All major credit cards, check, wire transfer and net 30 days (upon approval)
What are the terms of the warranty?
We provide a 1 year warranty on all products excluding water and physical damage. (see warranty and return policy)
How good is your warranty?
1 year manufacturers warranty (excluding water and physical damage, see warranty and return policy).
What documents do I need to open my account with AdvanceTec?
Bill to and ship to address and CC authorization form or method of payment
What if I receive a product defective or damaged?
Please contact one of our sale representative for RMA ticket and further instructions
How do I return a product?
If you are returning a product due to a warranty issue, then contact your sale representative for RMA ticket and further instructions. If you are returning trying to return a product not due to a defective issue please remember that all sales are final. (see warranty and return policy)
How to Install AdvanceTec products?
Follow the instruction manual that are shipped with the product or download the instruction manual from our support page on the website Contact one of our sales representative.
Do you do any Installation of Products?
AdvanceTec doesn't install any of the products but there are several ways in which we can provide you with installation instructions. All product come with manual which tells step by step on how to connect or install the product. On our website you can download the manual on our support page. You can contact one of [...]